30-day returns
Unused items in original packaging can be returned within 30 days of delivery for a refund to your original payment method or store credit — your choice. Email the trade team first and we’ll send a prepaid label for orders over $200.
Damaged or incorrect items
If anything arrives damaged, defective or just wrong, photograph it and contact us within 7 days. We replace or refund immediately and cover the return shipping — you don’t wait for the warehouse to weigh in.
How to start a return
- Use the contact form and choose “Shipping & returns”.
- Include your order number and a photo of the issue (for damage claims).
- We confirm your label or replacement within one business day.
What can’t be returned
Washed or used textiles, cut-to-order items and final-sale pieces marked at purchase can’t be returned for hygiene and made-to-order reasons. Swatches are yours to keep, always.
Something wrong with an order?
Tell us and we’ll make it right within one business day.